Algemene voorwaarden

By registering for a course with CBE Languages you agree to abide by the

following terms and conditions:

1 PAYMENT:

1.2 Paying yourself? Payment of the course MUST be made in full before the start of the

course. If payment is not made before the course starts you risk losing your place on the course.

1.3 Company paying? If your employer is known to us we can invoice them directly. Full

payment must still be made upon registration/before course begins. We can issue you with an official

receipt to give to your employer so you can recoup the money from them.

2 CANCELLATION:

2.1 Courses run based on numbers of students, so if you cancel after the course has started there will be

no refund. It may be possible to move your subscription to the following term - this should be discussed

with the Director of Studies.

2.2 If the circumstances related to the cancellation are unavoidable, a refund may be agreed upon with

the Director of Studies. A maximum of 75% of the total course fees paid may be refunded.

2.3 CBE reserves the right to cancel a course if there are not enough participants. In this case your full

fees will be refunded.

2.4 Lessons/courses cancelled due to ‘force majeure’ will be rescheduled or refunded.

3. CLASSROOM ETIQUETTE

3.1 CBE reserves the right to refuse admission/terminate contract of students who, in its opinion, cause

disruption to the class and thus impair the learning of other members on the course.

3.2 Eating is not permitted in lessons. You are welcome to use the canteen area before your lesson to

eat. (You are welcome to bring non-alcoholic drinks into the classroom)

4. MATERIALS

4.1 All materials provided by CBE Languages (excluding purchased course books) are not to be copied,

shared or given away to any 3rd party.

5. COMPLAINTS

5.1 Complaints must be submitted by email or letter to the CBE front desk and not to the teacher.

5.2 If you wish to send your complaint to a 3rd party - you may send it to the Director of El Abanico

(abanico@xs4all.nl).

5.3 We aim to respond to the complainant within 1 week and resolve the issue as quickly as possible. All

details will be kept confidential, unless otherwise demanded, and CBE will commit to a fair and just resolution.

A record of the complaint will be kept for 2 years.

DURATION: These terms & conditions apply for the entire duration of your language course.