Complaints must be submitted by email to the CBE front desk and not to the teacher.
If you wish to send your complaint to a 3rd party you may send it to the Director of El Abanico (abanico@xs4all.nl).
We aim to respond to the complainant within 1 week and resolve the issue as quickly as possible. All details will be kept confidential, unless otherwise demanded, and CBE will commit to a fair and just resolution.
A record of the complaint will be kept for 2 years.
These terms & conditions apply for the entire duration of your language course.
