2. Contacting us
2.1 CBE LANGUAGES will be the sole data controller of any personal data that you submit to us or that we collect from you when you use our Site. We are a company registered in the Netherlands with registered KvK no. 51516659 and a registered office at Haagseveer 62 Rotterdam 3011 DA. For more information about us please visit the Site.
Telephone: +31(0)10-282-7820 / email@example.com
3. The information that we collect from you on the Site and via phone
3.1 We will collect any information that you provide to us when you contact us via phone, email or through our Site. This information may include your name, email address, billing addresses, payment information and phone number. CBE LANGUAGES will only use the information submitted to us to respond to your query, contact you about your language course and send future correspondence and promotions. If you wish to unsubscribe from this correspondence you may do so at any time by emailing us a request.
3.2 We will collect any information contained in any correspondence between you and us. For example, if you contact us, we may keep a record of that correspondence. We may also ask you for information when you report a problem with our Site.
3.3 We may collect certain information about your visits to our Site and how you use it. This may include your geographical location, IP address, device information, browser type, referral source, length of visit and number of page views and similar information. We may use this information for a number of purposes including Site administration, optimising the use and performance of the Site, or for security purposes. Individual users will not be identifiable from this information. This information may be collected by Google Analytics on our behalf and may be collected using cookies.
4. Use of your information
4.2 In addition to the specific uses set out in section 3 above, we may use your information for the following purposes:
4.2.1 to ensure that content from our Site is presented in the most effective manner;
4.2.2 to send you general (non-marketing) commercial communications from CBE, such as information about the Site and services provided to you by us at that time;
4.2.3 to provide customer service in relation to your use of the Site, to contact you, to deal with enquiries and complaints relating to our services and to notify you about any changes to our services;
4.2.4 to develop the Site so as to improve your browsing and viewing experience;
4.2.5 to provide you with marketing communications by electronic means (such as email, SMS and/or MMS) about our products, services, events, which you have requested to be sent; and
4.2.7 for security purposes.
5. Disclosure of your information
6. Security and data retention
6.1 We are currently updating our technological and operational security measures to protect against any unauthorised access to or any unlawful processing of any personal information about you that we hold. We will retain your information for as long as is necessary to provide any services to you or for a reasonable period or as long as the law otherwise permits.
6.2 Data transmission over the internet is inherently insecure, and although we employ appropriate technological and organisational security measures to protect your data from unauthorised access we cannot guarantee the security of any data sent over the internet.
9. Your rights
9.1 You are entitled to know what personal data we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. In certain limited circumstances, you may also be entitled to request that we delete certain information that we hold about you.
9.2 If you have any questions about the personal information that we hold about you or would like to make any requests in relation to it, please contact us using the contact information provided in section 2 above. Where we are entitled by applicable law to charge a fee to meet our costs in providing you with details of the information we hold about you, we will let you know, and we may also require you to provide us with appropriate identification before we comply with this request.
9.3 You may request that we cease sending you any marketing information at any time by notifying us in writing or following any “unsubscribe” instructions included in any marketing communications which we send to you.