Privacy

1. Introduction

1.1 This privacy policy sets out the basis on which we will process any personal data that we collect from you or that you provide to us when you use our website: www.cbelanguages.nl, register for a course with CBE LANGUAGES or register for a Cambridge English exam via our exam centre, NL155. Please read the following privacy policy carefully to understand how we use and protect the personal information that you provide to us.

1.2 When you browse our Site or fill out a registration form, you are consenting to our processing of your personal data in accordance with this privacy policy.

2. Contacting us

2.1 CBE LANGUAGES will be the sole data controller of any personal data that you submit to us or that we collect from you when you use our Site. We are a company registered in the Netherlands with registered KvK no. 51516659 and a registered office at Haagseveer 62 Rotterdam 3011 DA. For more information about us please visit the Site.

2.2 If you would like to know what information we hold about you or if you have any other queries or complaints in relation to this privacy policy, or our Site, you are welcome to contact us. Our contact details are as follows:

Telephone: +31(0)10-282-7820 / info@cbelangauges.nl

3. The information that we collect from you on the Site and via phone

3.1 We will collect any information that you provide to us when you contact us via phone, email or through our Site. This information may include your name, email address, billing addresses, payment information and phone number. CBE LANGUAGES will only use the information submitted to us to respond to your query, contact you about your language course and send future correspondence and promotions. If you wish to unsubscribe from this correspondence you may do so at any time by emailing us a request.

3.2 We will collect any information contained in any correspondence between you and us. For example, if you contact us, we may keep a record of that correspondence. We may also ask you for information when you report a problem with our Site.

3.3 We may collect certain information about your visits to our Site and how you use it. This may include your geographical location, IP address, device information, browser type, referral source, length of visit and number of page views and similar information. We may use this information for a number of purposes including Site administration, optimising the use and performance of the Site, or for security purposes. Individual users will not be identifiable from this information. This information may be collected by Google Analytics on our behalf and may be collected using cookies.

4. Use of your information

4.1 We will only use the personal information that we collect from you in accordance with this privacy policy and it will not be shared with any third parties unconnected with CBE LANGUAGES.

4.2 In addition to the specific uses set out in section 3 above, we may use your information for the following purposes:

4.2.1 to ensure that content from our Site is presented in the most effective manner;

4.2.2 to send you general (non-marketing) commercial communications from CBE, such as information about the Site and services provided to you by us at that time;

4.2.3 to provide customer service in relation to your use of the Site, to contact you, to deal with enquiries and complaints relating to our services and to notify you about any changes to our services;

4.2.4 to develop the Site so as to improve your browsing and viewing experience;

4.2.5 to provide you with marketing communications by electronic means (such as email, SMS and/or MMS) about our products, services, events, which you have requested to be sent; and

4.2.7 for security purposes.

5. Disclosure of your information

5.1 Other than as expressly set out in this privacy policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent

5.2 If you wish to register for a Cambridge English exam your details will be provided, with your consent, to Cambridge Assessment English (CAE) in order to process your application. This information is kept on a secure site and you can find the full CAE privacy policy here.

6. Security and data retention

6.1 We are currently updating our technological and operational security measures to protect against any unauthorised access to or any unlawful processing of any personal information about you that we hold. We will retain your information for as long as is necessary to provide any services to you or for a reasonable period or as long as the law otherwise permits.

6.2 Data transmission over the internet is inherently insecure, and although we employ appropriate technological and organisational security measures to protect your data from unauthorised access we cannot guarantee the security of any data sent over the internet.

9. Your rights

9.1 You are entitled to know what personal data we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. In certain limited circumstances, you may also be entitled to request that we delete certain information that we hold about you.

9.2 If you have any questions about the personal information that we hold about you or would like to make any requests in relation to it, please contact us using the contact information provided in section 2 above. Where we are entitled by applicable law to charge a fee to meet our costs in providing you with details of the information we hold about you, we will let you know, and we may also require you to provide us with appropriate identification before we comply with this request.

9.3 You may request that we cease sending you any marketing information at any time by notifying us in writing or following any “unsubscribe” instructions included in any marketing communications which we send to you.

10. Changes to our privacy policy

10.1 We reserve the right to make changes to this privacy policy from time to time. Any such changes to our privacy policy will be posted to our Site and if we consider it to be appropriate we will notify you of any material changes by e-mail.